NDIS Commission to clamp down on unregistered providers

A reduction in the use of restrictive practices and improved management of high-risk health concerns were among key priorities for the NDIS Quality and Safeguards Commission in 2025–26.

The commission will also strengthen regulatory oversight of unregistered NDIS providers, including sole traders, and take action to ensure providers have appropriately skilled and capable workers.

NDIS Quality and Safeguards Commissioner Louise Glanville said that the 2025-2026 priorities reflected the regulator’s commitment to upholding the rights of NDIS participants by improving quality and safety and supporting people with disabilities to live with independence and dignity.

Commissioner Glanville said: ‘We expect providers to uphold the rights of people with disability in all areas, but especially where the risk to participants is high. Providers must deliver safe, high-quality services that empower people with disability to achieve their goals. Where there is serious non-compliance, the NDIS Commission will take firm action.

‘Preventable deaths or dire health outcomes are completely unacceptable. We expect providers to identify and act on health risks early – lives depend on it.’

Unregistered providers represent more than 90 per cent of the market. Being unregistered does not shield providers from obligations under the NDIS Code of Conduct and the commission’s reach.

‘The community expects NDIS providers to meet high standards, regardless of their registration status’, commissioner Glanville said.

‘We will take decisive action against unregistered NDIS providers for serious breaches of the NDIS Code of Conduct.’

Poor work practices and insufficient staff training remained an issue. The NDIS Commission would prioritise action that ensured that providers were meeting their obligations to support, train, and monitor appropriately skilled and capable workers.

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