Customer Service Charter

OVERVIEW
McConachie Stedman is committed to providing a high standard of service to our clients, stakeholders and the wider community. 

OUR VALUES

• Integrity;

• Knowledgeable;
• Collaborative;
• Care; and,
• Excellence. 

HOW YOU CAN HELP US

You can help us deliver the best possible service you need by:

• Providing us with complete and accurate information;
• Informing us of any changes to your personal circumstances;
• Being open and honest in your dealings with us;
• Treating our staff with courtesy and respect.

WE WILL

• Keep you informed of the work we are completing for you;
• Have open and honest conversations;
• Provide tailored advice working together towards a proactive solution.

CONTACT US
We value feedback and are always looking at ways to improve the services we offer to our clients. If you wish to share your experience with us, good or bad, please email us at feedback@mcs.au.